Shipping policy

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Because our products are manufactured and shipped by our trusted partner Supliful, delivery typically takes 10–15 business days, depending on the destination.

Shipping Fees
Shipping fees are calculated at checkout and displayed before the order is completed.

Order Tracking
Once your order has been shipped, a tracking number will be sent to you by email.

Possible Delays
Delivery delays may occur due to circumstances beyond our control (customs, weather, high demand). Medji Glow is not responsible for these delays but will always assist you if needed.

💳 RETURN & REFUND POLICY

At Medji Glow, customer satisfaction is our priority.

Non-Returnable Items
For hygiene and safety reasons, skincare products (such as soaps and serums) are non-returnable and non-refundable once opened or used.

Damaged or Incorrect Items
If you receive:

a damaged product
an incorrect product

Please contact us within 48 hours of delivery, including:

clear photos of the product
your order number

We will offer a replacement or refund, depending on the situation.

🚫 ORDER CANCELLATION POLICY

Orders may be canceled within 12 hours of purchase.
Once an order is in production or has been shipped, cancellations are no longer possible.

🌸 PRODUCT USE DISCLAIMER

Medji Glow products are intended for external use only.

Always perform a patch test before use
Avoid contact with eyes
Discontinue use immediately if irritation occurs
Consult a healthcare professional if necessary

Medji Glow is not responsible for improper product use.

🔒 PRIVACY POLICY

Medji Glow respects your privacy.

Your personal information is used only to process your orders
We do not sell or share your data with third parties
All payments are secured through trusted payment platforms

📩 CUSTOMER SERVICE – MEDJI GLOW

For any questions or assistance, please contact us:
📧 Email: support@medjiglow.com
🕒 Response time: 24–48 business hours